STANDARD TERMS AND CONDITIONS OF SALE

The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.

1. Our invoices are payable within 10 working days unless a different payment period is stated on the invoice or order. In the event of non-payment by the due date, IERO GmbH reserves the right to demand default interest of 10% of the remaining debt. In the event of a delay in payment, IERO GmbH is entitled to discontinue the provision of services without prior warning.
   
2. If a payment is outstanding more than sixty (60) days after the due date, IERO GmbH reserves the right to use the services of a collection agency. All legal costs are the responsibility of the customer.
   
3. Certain countries apply withholding taxes to the invoice amount in accordance with their national laws. Any withholding taxes are paid by the customer to the tax authorities. Under no circumstances can IERO GmbH be involved in costs related to the legislation of a country. The invoice amount is therefore to be paid in full to IERO GmbH and does not include any costs relating to the legislation of the country in which the customer is based.
   
4. IERO GmbH undertakes to do its best to ensure that the service is provided in a timely manner in accordance with the agreed deadlines. However, none of its obligations can be construed as an obligation to achieve results. Under no circumstances can IERO GmbH be requested by the customer to act as a third party in the context of claims for damages by an end user against the customer.
   
5. Any complaint must, in order to be admissible, be reported to IERO GmbH within 8 days after delivery of the goods or provision of the service by registered letter to its registered office.
   
6. The law applies exclusively to all our contractual relationships.